WB
Walter B
1 reviews | Active since Jun 2019
10 Dec 2024, 14:08
ADDRESS CHANGE IMPOSSIBLE Vodacom.
I've been trying to do my change of address with this company and everytime there is an issue. They just can't seem to get a simple thing like this right and after 4 calls to them I'm ready to cancel my contract with them at the next opportunity. Now you can't even send them an email to resolve issues. Now you have 2 choices - use the stupid useless tobi bot or speak to rude consultant on the phone, which is extremely frustrating. I'm ready to cancel!!!
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Vodacom's replyOfficial
11 Dec 2024, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2024, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team