Additional R100 for a rental line

Good day

On my April 2020 statement I realized I am being charged an additional R100 for a rental line on my *** number that I am not using and did not activate.

When I initially took out my contract with vodacom I had 2 numbers and my bill was R650+-.

On the 14th April 2020 I spoke to a very helpful agent who said she was going to escalate my query (Vodacom Ref no : ***) as this department is working remotely due to Covid 19, till now I have not received any feedback from this department and again I was charged an additional R100 for a rental line.

If I am going to request this to be canceled, vodacom is probably going to tell me to pay the additional R200 first before they can do anything even tough the error is from their side.

Please please sort out this mess as you are messing with my credit record and score.

Kind regards

Stacey-lee Petersen