1 reviews | Active since Dec 2012

10 Nov 2021, 05:17

Additional payments for a prepaid number

Hi. This is my 3rd post since Vodacom does not seem to get things right.... After canceling my data contract for Fibre. They still want to bill me for a prepaid line! How the hell does that work. I don't want the data. I will recharge on my own! Previously I had the same issue.. A number stayed on my name as prepaid, was getting billed but the the number was allocated to another person. What nonsense. An additional 230 Rands for prepaid number!!! Get this resolved or I will take all this to the ombudsman cause even the call centre doesn't know what is going on.

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2021, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team