AW
Angela W
1 reviews | Active since Jul 2023
13 Jul 2023, 11:33
Additional fees required to activate Caller ID
Changed from Cell C to Vodacom a few weeks ago. When receiving calls I no longer see caller ID. When I enquire I was told I have to pay an extra R10 a month for the duration of my contract to activate caller ID. I am not happy to pay this extra amount. It was not explained to me when I signed my contract that it would be extra. I never had to pay for this as an extra with Cell C. My contract is also meant to have specific data for streaming. It also wasn't explained that it was YouTube streaming only and not other platforms like Netflix etc. Really unhappy with the misleading information I was given. False advertising/sales pitch.
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Replies (1)Vodacom's replyOfficial
13 Jul 2023, 11:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jul 2023, 11:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
