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Peter M

1 reviews | Active since Mar 2016

10 Dec 2018, 11:38

Additional deductions after vc to vc voice purchases: Vodacom

I have observed a wired trend for some weeks I have been buying vc to vc airtime either the power hour or the Just 4u voice. I would get sms to inform me of the purchase and the balance available in my normal airtime. However the trend I have observed is that the next day my balance airtime would be depleted. One of the things I will do is normally check if I had made other calls which in all cases that this happened I had not made other calls to significantly deplete my airtime. After I noted this occurrence I made deliberate effort to monitor my call to check my balances the following day after I had made the vc to vc purchase. In all the instances my balances was depleted below what was the original balances recorded the previous day. My careful observation has led me to believe there is a deliberate trend and conspiracy of making additional deductions on the amounts of airtime after the purchase of vc to vc voice. This is to request vodacom to investigate this case that has occurred on numerous instances and refund me the deduction and losses occasioned by this trend.

Thanks

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Replies (2)
Vodacom
Vodacom's reply10 Dec 2018, 12:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
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Peter M's update13 Dec 2018, 10:17
Reviewer Update
Good day Vodacom team, I was in meeting most of the day you can now call me to give me a feedback on my query on this case as I will be available Thanks