Additional cost for upgrade
I was informed that i qualified for a upgrade. I upgraded and after that they charged me R800 a month extra. When i phoned they said it was for my previous device. This was never mentioned during my upgrade
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Replies (3)
Vodacom's replyOfficial
08 Nov 2019, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2019, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Nov 2019, 10:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. As per ***, previous handset fee expired in October 2019 and has been removed. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2019, 10:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. As per ***, previous handset fee expired in October 2019 and has been removed. Regards Consumer Website Team
Best regards,
's updateReviewer Update
06 Dec 2019, 12:33There has been no attempt to contact me and according to Vodacom the issue has been resolved which is not the case at all!
's update06 Dec 2019, 12:33
Reviewer Update
There has been no attempt to contact me and according to Vodacom the issue has been resolved which is not the case at all!