NT
Nico T

1 reviews | Active since May 2016

11 May 2016, 08:32

Additional cost

<p>I was contacted in March 2014 by Vodacom and offered a 2 Gig data account which will expire March 2016. I have paid the last installment of R139.00 end of March 2016 by EFT. This month I received several calls from Vodacom, stating that I still owe R112 on this account. I phoned to query and was advised that I was supposed to cancel the contract as per their terms and conditions. This contract was offered to me on the phone and I have never received anything in writing. I wasn't aware that it is my responsibility to cancel a contract that is anyway only valid for 2 years. That is the agreement I had with Vodacom. The contract is now cancelled but I refuse to pay any additional cost from 1 Apr which I presume is the R112 the referred to.</p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2016, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Best regards,