1 reviews | Active since May 2016
Additional cost
<p>I was contacted in March 2014 by Vodacom and offered a 2 Gig data account which will expire March 2016. I have paid the last installment of R139.00 end of March 2016 by EFT. This month I received several calls from Vodacom, stating that I still owe R112 on this account. I phoned to query and was advised that I was supposed to cancel the contract as per their terms and conditions. This contract was offered to me on the phone and I have never received anything in writing. I wasn't aware that it is my responsibility to cancel a contract that is anyway only valid for 2 years. That is the agreement I had with Vodacom. The contract is now cancelled but I refuse to pay any additional cost from 1 Apr which I presume is the R112 the referred to.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
