gB
gadija B
1 reviews | Active since Feb 2015
21 Jun 2020, 21:22
Additional contracts???
Logged an incident on 6 June related to a double charge. I had to follow up 10 June where I was advised it will take up to 14 days before the issue MIGHT be resolved. After checking it looks like an additional contract of some sort was added without my consent. This is apparently an issue that can only be sorted when you call the call centre. Why are actual Vodafone shops there???
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Replies (2)
Vodacom's replyOfficial
22 Jun 2020, 08:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2020, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jul 2020, 17:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2020, 17:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,