Additional contract sold falsefully

Good day

On the 9/05/2022 if I’m not mistaken with the dates I received a call from Vodacom direct with regards to the upgrade of my existing contract that I have with them *** since I was advised I’m due for an Upgrade

I was bit reluctant since I was not looking for any new phone or upgrade for what I already have I was advise I’m paying too much already this offer will benefit me as my monthly prescription will be lesser

I agreed as I will be saving and at the same time I’ll be getting a new phone which it’s not costly (Samsung A03-CORE Blue)

I received their package on the 16/05/2022 to my surprise on the 19/05/2022 the was deduction done of which I was never made aware of Amount of R125.01 from Vodacom

I called their customer service number I was advised is due to the new sim card that I received of which I assumed the sim it’s for my existing *** number since I was using the old sim card which then new phone doesn’t use

I never agreed to have additional contract ***

Vodacom Direct Misled me as information provided was misleading I called Vodacom several times I was sent from one consultant to another The phone was returned back to them as I advised I don’t want any additional expenses, I need this contract to be cancelled to be refunded the amount taken as well

I Only got confirmation via SMS regarding returning of their phone was successful : Order K*** HAS BEEN RETURNED TO US FROM WWW.VODACOM.CO.ZA 23/05/2022 However with regards to cancellation no one responded as I even requested call-back from their App still no one called even today

still no one responded or got call with regards I'm still billed something I don't have, I need the additional contract to be canceled and my money to be returned to me as this was **** from vodacom direct on behalf of Vodacom