1 reviews | Active since Apr 2014
Additional charges not authorised
<p>See photo as placed on vodacom facebook site</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been struggling for months to complain about additional charges on my data contracts, once I complain about the one line suddenly my other line is also targeted with additional costs, i asked it to be removed and the consultant confirms it is removed but yet again the next month it's on my account again --- itemised billing for a data account, content services for a data account used in a ****le .... all not authorised by me or impossible to achieve, for a content service to be activated one must authorise it, if was never authorised ..... for itemised billing to be authorised one must authorise it .... but vodacom deduct the funds from my account and then just ignore the fact that I am owed money !!!!
I am going to reverse further deductions from my account untill you have given me an explanation and resolved my queries ...
I am going to report you to the consumer commission .....
And if it is not resolved lay charges against you for theft !!!
I have been struggling for months to complain about additional charges on my data contracts, once I complain about the one line suddenly my other line is also targeted with additional costs, i asked it to be removed and the consultant confirms it is removed but yet again the next month it's on my account again --- itemised billing for a data account, content services for a data account used in a ****le .... all not authorised by me or impossible to achieve, for a content service to be activated one must authorise it, if was never authorised ..... for itemised billing to be authorised one must authorise it .... but vodacom deduct the funds from my account and then just ignore the fact that I am owed money !!!!
I am going to reverse further deductions from my account untill you have given me an explanation and resolved my queries ...
I am going to report you to the consumer commission .....
And if it is not resolved lay charges against you for theft !!!