DN
Divashen N

1 reviews | Active since Jul 2013

12 Mar 2024, 12:15

Additional bundle added to my account - not authorised by me!

I have had one complaint with Vodacom sorted out. Here is another one I would like dealt with please:

1. In or around March 2023 I had the following bundle added to my *** Bonus Data Bundle @ 50% discount at a cost of R230.00 per month; 2. I continued with this bundle in April 2023; 3. I continued with this bundle in May 2023; 4. I continued with this bundle in June 2023; 5. This bundle was cancelled and I did not continue with it from July 2023; 6. On my 1 July 2023 invoice, I see that the following bundle was added to my *** Monthly Recurring Voice Bundle @ 50% Discount. I did not request this bundle. I was charged R9.57 for this. 7. This bundle remained and I was charged R55.00 in August 2023; 8. This bundle remained and I was charged R55.00 in September 2023; 9. This bundle remained and I was charged R55.00 in October 2023; 10. This bundle remained and I was charged R55.00 in November 2023; 11. This bundle remained and I was charged R55.00 in December 2023; 12. This bundle remained and I was charged R55.00 in January 2024; 13. This bundle remained and I was charged R55.00 in February 2024; and 14. This bundle remained and I was charged R55.00 in March 2024.

I noticed this bundle today while looking at an invoice regarding the cancelled service on my other complaint and realised that I did not request this bundle. How was it added to my account - and if so, can Vodacom please urgently provide me with proof of my request? I called 082135 to immediately cancel this bundle. I have now paid an amount of R449.57 during the period June 2023 to March 2024 for something I did not request - can someone look into this and check whether there has been ***** or otherwise on my account??

Thanks!

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2024, 14:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team