Hellopeter
Share Your Experience
AR
Anon R

1 reviews | Active since Jun 2014

11 Dec 2020, 00:41

Additional amount charged on account

Vodacom charged me an additional amount on my contract, i contacted them and was told the amount would be corrected, but it was still debited on 1 Dec, still waoting for this amount to be refunded to me.

0
Replies (3)
Vodacom
Vodacom's reply11 Dec 2020, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Dec 2020, 17:58
Official
Dear Anon Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried to call you but our calls was not answered. Please call 082135 for any further assistance.  Regards Vodacom Consumer Website Team

Best regards,

AR
Anon R's update13 Dec 2020, 15:47
Reviewer Update
I have not received any calls from vodacom after my review