JS
Jimmy S

1 reviews | Active since Oct 2015

13 Oct 2015, 14:25

ADDING UNWANTED SERVICES - INFLATED ACCOUNT!

o I received a call from a Vodacom consultant MARELLEM this morning, offering a tablet computer for R99/month including 1GB data/month.<br> o I opted for the 2GB package at R129/month.<br> o The consultant repeatedly confirmed that my monthly payments would ONLY be R129.00 per month for the 2GB package.<br> o She also repeatedly assured me that the conversation was recorded for security purposes. <br> o Within minutes of the call terminating, I received an e-mail from Elite Mobile, with an account statement totalling R315/month<br> o I immediately phoned the helpline number at ***and pointed out that the account summary bears no resemblance to the telephonically quoted offer, and specified that the 4 additional items should be removed<br> o Upon requesting an account statement confirming liability for R129/month, I was told that I would receive cancellation notices of the 4 additional \services"instead \""within minutes\"". <br> o"

0
Replies (1)
Vodacom
Vodacom's reply13 Oct 2015, 15:21
Official
Hello JimmySwift,

Thank you for the posting.

A consultant will be in touch with you soonest.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team