MK
Mariska K
1 reviews | Active since Jun 2020
04 Apr 2023, 10:08
Adding unauthorized content to my bill
I had a content subscription of R260.00 added to my invoice. When I phoned Vodacom they advised me that a 3rd party sends them the notification and the just add it to the bill. There is no authorization from me and seems like anyone can just merrily add bills. They just shrug their shoulders and say it happens. So now I am out of pocket of R600.00 and concerned about what else will just be added to my bill.
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Replies (2)
Vodacom's replyOfficial
04 Apr 2023, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2023, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2023, 13:15Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the subscription service as a gesture of goodwill. The credit processed includes the charges on the proposed invoice (May invoice). The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the subscription service as a gesture of goodwill. The credit processed includes the charges on the proposed invoice (May invoice). The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2023, 13:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the subscription service as a gesture of goodwill. The credit processed includes the charges on the proposed invoice (May invoice). The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we processed a credit for the subscription service as a gesture of goodwill. The credit processed includes the charges on the proposed invoice (May invoice). The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,