TL
Thato L
1 reviews | Active since May 2014
09 Mar 2022, 09:29
Adding services without clients’ consent
Vodacom please stop adding additional services without your client’s consent. I upgraded my contract last October to a R788.99 package and now you are billing me R960.73. I called in and was told there’s a “bonus” data added to my package. This was never mentioned during telephone sign up and if they did, I would have declined it.
I really feel cheated.
This is really low of you to charge people for services they never opted for. At least have the decency to mention it to clients to know what they getting themselves into.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Mar 2022, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2022, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2022, 14:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note with regards to your service request number ***, our records indicate that your query has been escalated to our Back Office and it has been resolved.
Credited for 3gig data bundle ***. Bundle has also been de-activated from your account, Regards Consumer Website Team
Kindly note with regards to your service request number ***, our records indicate that your query has been escalated to our Back Office and it has been resolved.
Credited for 3gig data bundle ***. Bundle has also been de-activated from your account, Regards Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2022, 14:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note with regards to your service request number ***, our records indicate that your query has been escalated to our Back Office and it has been resolved.
Credited for 3gig data bundle ***. Bundle has also been de-activated from your account, Regards Consumer Website Team
Kindly note with regards to your service request number ***, our records indicate that your query has been escalated to our Back Office and it has been resolved.
Credited for 3gig data bundle ***. Bundle has also been de-activated from your account, Regards Consumer Website Team
Best regards,
TL
Thato L's updateReviewer Update
16 Mar 2022, 10:27Resolved.
Thank you!
Thank you!
TL
Thato L's update16 Mar 2022, 10:27
Reviewer Update
Resolved.
Thank you!
Thank you!