RV
Russell V
1 reviews | Active since Dec 2015
01 Dec 2015, 03:50
Adding screen insurance to account
I recently upgraded my contract and found R79.99 screen insurance added to the account. I contacted them immediately and was told that it was a once off payment paid by Vodacom and was reflecting as a credit on my account. Screen insurance ***~JVPK. The monthly deduction did not include the monthly insurance amount so I gave no further thought. I have just received the next bill and the insurance is back on both accounts that I hold with vodacom. I did not authorise screen insurance. It is not part of my contract. Vodacom simply added it to the account and took the money with the next debit.
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Replies (1)Vodacom's replyOfficial
01 Dec 2015, 12:28Hello Grumpywhan,
Thank you making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply01 Dec 2015, 12:28
Official
Hello Grumpywhan,
Thank you making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
