Adding new contract to our account with out our permission!

A laptop contract was added to the account without our permission. This happened in March this year ( 2017 ).

From then up and till now not one of the agents that promised to follow up did so and there is still no feedback or development. I have been phoning Vodacom and every time I have to restart and still no outcome.

They have been deducting the amount for the laptop from March. I contacted them last week like I had to do every month and I was informed that because of the issues there previous division had dealing with ***** and not helping clients they have a new division the email ********** . I have send them the documentation as I was instructed and there is no response from them. It feels like Vodacom does not care about resolving clients issues.

Please assist in resolving this once and for all.