TW
Talitha W
1 reviews | Active since Oct 2012
11 Jul 2022, 12:52
Adding insurance without my consent
Vodacom just added handheld insurance to my bill. WITHOUT MY PERMISSION!!!! How can a company just add services without request and charge you for it! ABSOLUTELY PATHETIC
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jul 2022, 14:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2022, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jul 2022, 16:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoke to the Insurance Division who advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2022, 16:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoke to the Insurance Division who advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
TW
Talitha W's updateReviewer Update
19 Jul 2022, 16:18And its still showing on my account!!!!! After i spent how long on the phone. Using my airtime for your incompetence
TW
Talitha W's update19 Jul 2022, 16:18
Reviewer Update
And its still showing on my account!!!!! After i spent how long on the phone. Using my airtime for your incompetence