MI
Muhammad I
1 reviews | Active since May 2014
14 Sept 2020, 10:48
Adding data bundle for R400 and insisiting we app**** for it
I have a vodacom top up contract which I barely use. Vodacom have activated a 10GB data bundle and are insisting that I dialled *111# and app**** for this. They have charged me R400 for nothing and I didn't even use it! When I showed them this they logged a complaint which has still not been resolved after 2 weeks. Terrible service. Will definitely be cancelling all our lines with vodacom going forward.
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Vodacom's replyOfficial
14 Sept 2020, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2020, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MI
Muhammad I's updateReviewer Update
21 Oct 2020, 09:24We have not been refunded in full. After making it known in the second month that we have been charged erroneously we were still charged for a third month. We would like a full refund urgently.
MI
Muhammad I's update21 Oct 2020, 09:24
Reviewer Update
We have not been refunded in full. After making it known in the second month that we have been charged erroneously we were still charged for a third month. We would like a full refund urgently.