Adding a new Cellphone on Insurance

<p>Iv been in contact now since the 21st of June to add a new phone to my insurance with cellsure, Ive send a mail three times dispalying the model and IME number, They dont even know the value of the phone and suspects me to know it, 22 days later and still the phone is not on my insurance.</p> <p>Are there just now SERVICE and COMITMENT from Service Providers?</p>