CS
Carel S
1 reviews | Active since Jun 2014
09 May 2022, 08:38
Added services without consent
Good day Vodacom.
I would like to express my disappointment in vodacom, which is a pity as I am generally happy with your service. Almost 2 years ago there was "Entertainment Services" added to my wifi contract. I disputed this because I never activated such service. Vodacom then removed this from my account and credited my account. I clearly stated that no such "services" should be activated without my consent - and I was assured. To my dismay, this was once again recently added to my account without my consent, to the tune of R1000pm!!
Please Vodacom, remove this from my account asap. I was under the impression that this will not happen again. Being a supportive customer for way over 20years, I would like to keep this relationship going - but this needs to stop.
The contract in question is ***.
Thanks, Carel
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Replies (2)
Vodacom's replyOfficial
09 May 2022, 12:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 May 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2022, 13:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we credited the purchased content charges on your April, May and Proposed (June) invoices. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we credited the purchased content charges on your April, May and Proposed (June) invoices. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2022, 13:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we credited the purchased content charges on your April, May and Proposed (June) invoices. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we credited the purchased content charges on your April, May and Proposed (June) invoices. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,