JG
Jeshian G
1 reviews | Active since Feb 2014
28 Mar 2024, 14:16
Added Services I never Approve/Authorize
This was one of the worst service I experienced with Vodacom when I called at 13:45 on the 28 March 2024. The guy was accused saying it's my apps That I subscribed from the App Store but I when I dialed *135# and checked the App Store there was nothing there. I went on the Vodacom app and found a serviced called step by step that was subscribed at R7 a day. I never approve of this and I would like a full refund on the R7 Per day as I never Authorize this. I Also want to know why couldn't the consultant pick this up and I needed to do more digging.
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Replies (1)Vodacom's replyOfficial
29 Mar 2024, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2024, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
