1 reviews | Active since Dec 2016
Added Line on Existing Contract - Saga Continues
<p>Day 2 of the saga, i was advised at 16h00 by Acquisitions yesterday 26 May 2017 that an old debt of R300.00 odd rands from 2011 was flagging on my account resulting in me being declined. When discussing with Legal Dept i am advised that this amount was "written off" and my account is being re-set / updated and in 5 hours all will be good. When i pop in to the branch this morning i am promptly told i am declined, Acquisitions then tells the store agent that i have to provide 3 months bank statements (this was already done on Friday morning... why they can't pick this up off the system amazes me). I told the store agent that i have had it with Vodacom and the poor accounts systems that manage my contract, Cell-C will be paid a visit soon....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Gary
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Gary
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
