1 reviews | Active since Apr 2014
Added itemised billing charges every month NOT REQUESTED NOT AUTHORISED
<p>This is how they *****, slipping in itemised billing charges on a data contract !!! Where I have never requested it have complained on various occassions and where they have deducted it every month due to me having to complain every month !!!! Why ??? THIS IS ***** !!!!! REMOVE IT AND SEND ME AN APOLOGY AND CREDIT ME FOR THE AMOUNTS ****** !!! <br />Subscription Charges<br />500MB MBB 24 month - TopUp April 39.47 39.47<br />Handset Installment April 3.51 3.51<br />VAS - Itemised eBilling Hybrid April 11.40 11.40<br />Total Subscription Charges 54.38<br />Total Amount (VAT Excl)<br />Total Vat<br />Total Amount (VAT Incl)<br />54.38 <br />7.61<br />61.99</p> <p>Description Amount Discount Subtotal Total</p> <p>Subscription Charges<br />500MB MBB 24 month - TopUp May 39.47 39.47<br />Handset Installment May 3.51 3.51<br />VAS - Itemised eBilling Hybrid May 11.40 11.40<br />Total Subscription Charges 54.38</p> <p>Total Vat<br />Total Amount (VAT Incl)<br />54.38 <br />7.61<br />61.99</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been struggling for months to complain about additional charges on my data contracts, once I complain about the one line suddenly my other line is also targeted with additional costs, i asked it to be removed and the consultant confirms it is removed but yet again the next month it's on my account again --- itemised billing for a data account, content services for a data account used in a ****le .... all not authorised by me or impossible to achieve, for a content service to be activated one must authorise it, if was never authorised ..... for itemised billing to be authorised one must authorise it .... but vodacom deduct the funds from my account and then just ignore the fact that I am owed money !!!!
I am going to reverse further deductions from my account untill you have given me an explanation and resolved my queries ...
I am going to report you to the consumer commission .....
And if it is not resolved lay charges against you for theft !!!
I have been struggling for months to complain about additional charges on my data contracts, once I complain about the one line suddenly my other line is also targeted with additional costs, i asked it to be removed and the consultant confirms it is removed but yet again the next month it's on my account again --- itemised billing for a data account, content services for a data account used in a ****le .... all not authorised by me or impossible to achieve, for a content service to be activated one must authorise it, if was never authorised ..... for itemised billing to be authorised one must authorise it .... but vodacom deduct the funds from my account and then just ignore the fact that I am owed money !!!!
I am going to reverse further deductions from my account untill you have given me an explanation and resolved my queries ...
I am going to report you to the consumer commission .....
And if it is not resolved lay charges against you for theft !!!
