BT
Brendan T
1 reviews | Active since Nov 2012
05 Oct 2021, 16:27
Added device insurance without authorization
Got an sms informing me i now have device insurance out of the blue, i didn't request this. I hope i'm not being billed for this, but since when do companies add value for nothing. Please look into this - I didn't agree to this..
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Replies (2)
Vodacom's replyOfficial
06 Oct 2021, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2021, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Oct 2021, 12:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, please note that your query has now been resolved and the service has been cancelled. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Oct 2021, 12:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, please note that your query has now been resolved and the service has been cancelled. Regards Consumer Website Team
Best regards,