1 reviews | Active since Jul 2011
Added a monthly Data bundle I neve asked to
<p> </p> <p>When I did the upgrade on no ********** 991 for my mother I asked the operator how much it will be for a 1 Gig add on. They told me then that the little more expensive subscription also includes a 500 mb monthly data bundle. So I then opted for that one.</p> <p>So end of this month I got a message I did not pay enough and is in arrears. <br />Last month I did not get a statement. <br />Now on this statement I see there has been a 1 GB bundleb added on the other number ********** .</p> <p>I never requested for that to be added to that or any number. Play the recording of that please and tell me where this was asked.</p> <p>I want it to be stopped and that amount be deducted from my invoice and my statement retified. </p> <p>How can you add something I did not specifically asked you to add? I must pay for something I never asked? No way.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Dear Client
We responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Did not receive the mail yet
Did not receive the mail yet
Where is the email? Is the fault rectifed? Is the 1 gig monthly bundle I did not request taken off? My accoint corrected?
No feedback?
Where is the email? Is the fault rectifed? Is the 1 gig monthly bundle I did not request taken off? My accoint corrected?
No feedback?
No feedback no email nothing? I want to know what is going on so I can pay my account! Who authorised the expensive 1 Gig bundle that was added to my other phone? Is it stil there? Do I have to pay for something I don't use or want? Why no feedback?
No feedback no email nothing? I want to know what is going on so I can pay my account! Who authorised the expensive 1 Gig bundle that was added to my other phone? Is it stil there? Do I have to pay for something I don't use or want? Why no feedback?
No feedback. Even more this month I did not get any statement anymore. I do not know if the problem has been rectified, am I in arrears or not, or how much I had to pay end of March. Just paid an amount and hoped it is ok.
This is pathetic that they say they rep**** with an email that I never got.
And there after does not even bother to reply.
No feedback. Even more this month I did not get any statement anymore. I do not know if the problem has been rectified, am I in arrears or not, or how much I had to pay end of March. Just paid an amount and hoped it is ok.
This is pathetic that they say they rep**** with an email that I never got.
And there after does not even bother to reply.
Still being blatantly ignored by vodacom. Received statement for a change BUT there is still R130 being added to my bill for a 1 Gig data subscription INever asked for!!!
Dispite my attempts and request here to have this stopped and taken off I am being ignored and billing keeps heaping up. You are robbing me by monthly charging me for something I never asked for!!!!!!
Still being blatantly ignored by vodacom. Received statement for a change BUT there is still R130 being added to my bill for a 1 Gig data subscription INever asked for!!!
Dispite my attempts and request here to have this stopped and taken off I am being ignored and billing keeps heaping up. You are robbing me by monthly charging me for something I never asked for!!!!!!
Answer of 4 weeks ago:
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
None of this happened. I am fed up with VODACOM ignorance and incompetance!!!!
Answer of 4 weeks ago:
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
None of this happened. I am fed up with VODACOM ignorance and incompetance!!!!
Vodacom blatently and flat out just ignores me. Because they made a mistake. In the mean time my account is growing every month with a 1Gig bundle being charged that I do not want and never asked for. It was just added after I upgraded another number and just ASKING the operator what a 1 Gig bundle costs.
I am fed up now after months of sending emails and posting here with absolutely no feesback or any effort to assist. I demand the CEO of Vodacom's contact details to remove this unwanted bundle (and unused) and refund me the three months I was wrongfully charged for this!
Big company's like yourselves think you can do what you want and just get away with it! Don't work like this! "Vodacom must fall!!!" Down to earth! And appoint qualified and competant people to work for them!
Vodacom blatently and flat out just ignores me. Because they made a mistake. In the mean time my account is growing every month with a 1Gig bundle being charged that I do not want and never asked for. It was just added after I upgraded another number and just ASKING the operator what a 1 Gig bundle costs.
I am fed up now after months of sending emails and posting here with absolutely no feesback or any effort to assist. I demand the CEO of Vodacom's contact details to remove this unwanted bundle (and unused) and refund me the three months I was wrongfully charged for this!
Big company's like yourselves think you can do what you want and just get away with it! Don't work like this! "Vodacom must fall!!!" Down to earth! And appoint qualified and competant people to work for them!