CM
Celest M
1 reviews | Active since Aug 2014
17 Jun 2020, 09:52
ADD TO PREVIOUS COMPLAINT - VODACOM ******* AND *****
Adding to my previous complaint (10 June 2020) about Vodacom being ******* - I was contacted by DEAN on 11 June 2020 @ approx 18:40. He promised that he would credit the extras charged on my account but CUSTOMER SERVICE does not see anything and says I will still be charged the R2200 end of June!!!!! Customer Service does not know who DEAN is and when asked to be transferred to a Manager / Supervisor I was transferred to RATE OUR SERVICE. WHAT SERVICE??????? And this is how Vodacom treats someone who has been a client since before 1999!!!
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Vodacom's replyOfficial
17 Jun 2020, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jun 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CM
Celest M's updateReviewer Update
17 Jun 2020, 11:30Thank you DEAN for contacting me again and sorting this out. Much appreciated! YOU get 5 stars!
CM
Celest M's update17 Jun 2020, 11:30
Reviewer Update
Thank you DEAN for contacting me again and sorting this out. Much appreciated! YOU get 5 stars!