Actually, ***** Vodacom...and your back office (if it exists)

I've had the worst experience with Vodacom than ever. Exactly 2 weeks ago, I app**** to renew my contract over the phone.Everything went seamlessly, and a confirmation was done on Monday 11 September. Over the course of last week, I followed up on my delivery....nothing.On Friday the 15th, I called again to enquire about my delivery, only to be told the Galaxy J5 (extra phone in the package) was not in stock in black; a detail which was never mentioned initially. Cool, I changed the colour and Vodacom called for confirmation.They said delivery would be by Wednesday the 20th. Upon no confirmation, I called again and was told that my order doesn't have a tracking number and has to go to ISD/Technical for manual inputting.They said this process takes just a few minutes,but to date it still hasn't been done.I've spoken to now 4 different agents who have not assisted me and keep telling me about their team leaders and back office.Oh, and then when I try to cancel this contract they tell me I have to wait 7 working days which I think is utter nonsense.Now I think they are just stalling me because it seems that offer is no longer available. I really don't care much about the extra phone because I didn't want it to begin with.This is by far the worst customer experience I've ever had.