Actually helped me!

I had a huge issue which required a refund. After 6 painful months the issue has finally been resolved! My funds were returned. My perseverance along with the help of Mthetheleli Ciyane (Massive help, super friendly and really worked hard to resolve my case, I think this is the person who probably eventually turned the tides when it landed on his plate, big thank you!) as well as Aneesa Enos, Enver Jocobs and Michael Baker, the case has been resolved.

I still think that Vodacom's internal structures need work to ensure a quicker easier remediation process. But at the very least they did give me back what I was due. I just wanted to give a good rating and special thanks to the individuals who made sure the right thing happened despite the lengthy process. I also wanted to offset my previous 1 star rating because i was helped (4 stars because it took 6 months).