Actual Theft!!!

Yesterday I attempted to purchase a 1GB data bundle using the Vodacom app using my debit card, like I have done many times before. The R99.00 was taken from my bank account, but the data was not loaded onto my phone. I phoned customer service, who explained to me that Vodacom is experiencing issues with the app, and that my data will be loaded. It has now been more than 24 hours, I still have not received my data. I was told my a lady at customer service to mail my proof of purchase to an email address, which I did, to no avail. my order number is E***1. This is the most disgusting service that I have ever experienced in my life. It is enough that data costs are ridiculously high, but I at least expect to receive the data that I pay for! I'm hoping this gets resolved soon, because I will not leave it here.