Active sub with no active sub, how?

On the number ***, they deduct R5 a day for video play, i phoned Vodacom, they say they can see money going off but there is no subscriptions active, a Service Request was logged and closed, but the airtime is still disappearing everyday, after trying myself to get rid of it, sms’ed Stop All to 31050 it states that there is no active subscriptions, going onto vlive website, no active subscription, tried to logon to Video Play app, stating there is no account linked with cellphone number, so how is it possible that my airtime disappear from November 2019, i need this to be cancelled and want to be reimbursed for all the airtime loss