1 reviews | Active since Mar 2017

06 Mar 2017, 17:22

Activation of sim taking forever

<p>I received my ipad on 1 March and followed instructions to activate the sim card. After 48hrs still no activation. I called ********** . I was told there is a problem with activation because it's the end of the month and I should wait another 14 days. I panicked because I need to advise Vodacom within 14 days if I'm not happy with the ipad, so I called again and was told to take sim out and put it back and sim will be activated, but still nothing. I phoned again and was told that sim should've been activated. On this call I was told that it would take another 7 days which is unacceptable. </p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Mar 2017, 09:44
Official

The reported incident has been reviewed and address.

Please refer to our recent consultation and detail to follow.

Warmest regards

Elroy