DM
Donald M
1 reviews | Active since May 2020
01 Jun 2020, 13:28
Activation Nightmare
After Vumatel installed my Fibre line on Friday morning I called Voda to activate. They told me not to worry, the line is automatically activated in 24 hours. 24 hours later I called them as there was no activation, they raised a service request which will be attended to immediately. This was on Saturday morning. Today is Monday morning and nothing has been done. The service request has not been allocated to anyone and it will take 24hrs to do that!! Worse, I cannot escalate to anyone... They I escalate for me.
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Replies (2)
Vodacom's replyOfficial
01 Jun 2020, 15:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2020, 15:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jun 2020, 16:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jun 2020, 16:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,