Activation Delays communicated as 48 hours whilst afrter sale call centre claims it to be 14 working days.

<p>I Have received my wifi router on Tuesday 3 March.</p> <p>I have called the after sales call centre on 3 March to assist with activation. They have taken the instruction and informed me that ity will be doner after 72 hours, although the Vodacom direct brochure indicates 48 hours.</p> <p>I have waited unte 72 hours have expired and call again the after sales call centre beacuase the sim was not yet activated as promised.</p> <p>To my shock I was infomed by Ntabiseng that I have to wait until next Friday, 10 March 2017, whilst I weas informed by the publicised "Important Details Vodacom Direct, Page 3 that it will be activated within 48 hours, therfore Thurdsday, 2 March 2017.</p> <p> </p> <p>I also spoke to after sales team leader, Mahle Dubazana, who could answer me on the question why the publicized documentation and the activation policies, which she apparently determined herself contradicts with the information provided to the customer. She could not tell me where it stands that activation will take 72 working hours, therefore effectively two weeks. She was also not very helpful and could not give me an indication when and if I will receive feedback. Poor service from both Ntabiseng and the team leader and I am very dissaqpointed as a loyal Voadacom supporter with not less than seven contracts with Vodacom.</p> <p>I would have never taken the wifi router deal if I were informed that the activation will take up to14 days.</p> <p>The brochure and word of mouth from employees contradicts and creates false representation to the paying customer.</p>