1 reviews | Active since Mar 2017

31 Mar 2017, 13:52

Activate Voice mailbox / USELESS CALLCENTRE

<p>Just how difficult is it for Vodacom to activate a voice mailbox? I have been trying to activate my mailbox since last year May. I never deactivated it myself. This has great repercussions. Vodacom - what can I do to help you do what I pay you to do? You are very quick to grossly overcharge yet you cannot do the most basic thing? My mailbox after almost a year, has now been activated, but is blocked with a mysterious paasword.</p> <p>I have been told by Customer Service that Vodacom has developed the functionality to activate a paasword, but not to lift or deactivate a voicemail password! Brilliant Vodacom! Amazing Customer Service! Can I pay only half my bill till you sort yourselves out?</p> <p>Your Customer Service is the worst I've experienced anywhere ever.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2017, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,