GW
Gavin W
1 reviews | Active since Dec 2016
18 Jan 2020, 09:02
ACTIVATE MY FIBRE LINE!!!
My Fibre was installed 3 days ago and it is still not active because the "Service information on axxess is empty no parameters. That's why no connection. The bia account also not active". Orginally I was told it would take 2 hours to activate.
Why can no one do this, it seems like just filling in some information. I've called the Vodacom Fibre service number over 10 times with no actual help given.
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Vodacom's replyOfficial
20 Jan 2020, 08:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2020, 08:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team