SK
Shamim K

1 reviews | Active since Nov 2019

13 Oct 2021, 10:01

Act

I have had endless issues with vodacom since I have renewed my contract 2 years ago. When I received my quote for monthly charges nowhere did it state that the will be a separate hand set fee. My quote stated an amount of about 360 but I was being charged about 670 every month. I tried numerous times to get someone to assist but to no avail. My contract was up in August this year and still no assistance. Eventually I stopped paying them from March this year as I was just fed up. Vodacom still did not assist with my query. They eventually soft locked me and moved me to prepaid. So since yesterday I see I have no service. So I called now to fine out what's happening and was told that my number has been deleted without any warning. Please help me

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2021, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SK
Shamim K's update13 Oct 2021, 12:12
Reviewer Update
How are you supposed to contact me when my number has been deleted from your system.