Accumalated minutes Paid for

I have renewed my contarct and went from a Red Premium to a Red Advantage package. Getting a balance enquiry on 20 May 2015 on the Red Premium I had 808 m 10s Talk Time till 30/06/15. 1.95 gb data until 30/06/15. On 31/05/15 another balance enquiry and it read 805m 3s until 31/05/15 and 1.85 gb data till 30/06/15. On 07/06/15 I only have 492m 13 s till 31/07/15.<br> On enquiry to the call centre I got a mail with contents reading the following:<br> <br> Please find migration policy below:<br> <br> On migration to one of these new price plans from any existing multi-bucket system, all unused remaining voice minutes will be transferred to the new Smart and Red price plan.<br> ? Transferred minutes will be subject to the carryover rule applicable to the customer?s new Smart or Red price plan.<br> ? When a customer migrates from the new offers to any other offer the SMS and Data bundles are not carried over and any remaining value is forfeited.<br> <br> Please refer to migration quote disclaimer V15MI3700 dated 08/05/2015.<br> <br> Regards<br> Moeriedah <br> <br> I regard this loss of minutes a theft and ***** by the corporates to their customers.<br> <br> Can you please advise?