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Ron B
1 reviews | Active since May 2017
04 Nov 2020, 11:10
Accounts Vodacom
I am a customer of Vodacom for over 30 years, all was reasonable okay for the last year my account has been handed over for collection's and I keep getting a message pls pay R2000 immediately when I phn legal department they cant tell me why it been handed over because nothing is wrong and for that reason, I cannot upgrade because of my account been handed over my account is up to date no arrears zero
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Vodacom's replyOfficial
04 Nov 2020, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2020, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ron B's updateReviewer Update
30 Nov 2020, 17:32Good afternoon, thank you for your reply to this on the 04 November 2020. On 11 Nov 2020 I went back to Vodacom store Somerset-West, to have a look at my account if it has been sorted out, sorry Sir you need to contact Vodacom LEGAL as your account has been blocked. So I assume okay maybe they are busy with the problem, today 30Nov 2020 I want to pay my account went back to Vodacom Store again the same message on the system, contact the LEGAL department as your account has been blocked. This is now OVER 14 months, the same story, last week 17 Nov 2020 I getting an SMS, your account term will soon come to an end, Upgrade today, for the last 3 months I am not on a contract so what do you mean soon come to an end?????? The call center told me it's a system error, no it's not, the Computer can not decide what he wants to do, it's the people feeding the system.
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Ron B's update30 Nov 2020, 17:32
Reviewer Update
Good afternoon, thank you for your reply to this on the 04 November 2020. On 11 Nov 2020 I went back to Vodacom store Somerset-West, to have a look at my account if it has been sorted out, sorry Sir you need to contact Vodacom LEGAL as your account has been blocked. So I assume okay maybe they are busy with the problem, today 30Nov 2020 I want to pay my account went back to Vodacom Store again the same message on the system, contact the LEGAL department as your account has been blocked. This is now OVER 14 months, the same story, last week 17 Nov 2020 I getting an SMS, your account term will soon come to an end, Upgrade today, for the last 3 months I am not on a contract so what do you mean soon come to an end?????? The call center told me it's a system error, no it's not, the Computer can not decide what he wants to do, it's the people feeding the system.