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Bolletjie B
1 reviews | Active since Nov 2021
26 Nov 2021, 11:13
ACCOUNTS SEND OUT WRONG INFO ON ACCOUNTS THAT IS NO MORE ACTIVE AND PAID UP.
I have complaint a few weeks ago, Vodacom phoned back. Accounts are clear no outstanding balance due, but I stil receive my weekly phonecall, email to say that I owe them. I am so FED UP with this Vodacom Accounts department, you should think a company as big as Vodacom will have more capable people working in theyr Accounts department. Please Vodacom sort out your systems or workers doing the work. Dont know where the glitch is. Really dont want to be rude and I never complain but this just is getting to much. Thank you
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Replies (1)Vodacom's replyOfficial
26 Nov 2021, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2021, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
