Accounts, refunds, cancelation

I canceled a device with Vodacom and paid the cancelation fee of R7200 on the 30th March 2020. Sent everything as thy indicated. On the Vodacom app, I was sitting at - R4400, I Called them several times, 12/13 times to sort out my account. They stopped deducting from my account and I called them to please deduct their monthly premium. Now both these situations were not handled for 3 months. I called again, so they fix the mess they created with my account. Nothing. Before the end of June I see there's R3300 that I owe them. I spoke to their consultants regarding the amount she said thy will sort it out. This morning I wake up and Vodacom has deducted R3300 from my account with no explanations.

I have not been receiving my benefits: data and minutes for the last 3 months. I want this sorted and I want everything owed to me refunded as soon as possible.

If this is not done, I will contact my lawyer, because you have not been hearing me for the last 4 months now. I am done with.