Accounts Query - Service Shocking

<p>I contacted the vodacom call centre to ask how I can change my invoicing from my personal details to my company details. They provided with the requirements for transfer of contract and said I could go to any vodashop with the required paperwork. I went to the Vodashop a Overport who said they were too small a store to assist me (???) and suggested I try gateway or pavilion stores. I went to the pavilion store. Took a ticket and waited. I eventually saw a technician who said it could not be done on the current billing system. I explained that the call centre referred me he then said that he wishes someone who complain about it as so many other poeple have asked for the same service and it cannot be done. I left the store and called the call centre only to be told to go back to the store. I explained to the lady that I had already done that and didnt want to waste my time and travel costs again. She then hung up on me. Well I'm stunned. Is this how your call cenre staff are trained to handle calls?</p>