Accounts not settled and closed I settled my Vodacom contract accounts and followed Vodacom’s early settlement process(send the early settlement letter, copy of id and proof of payment to early settlements) My accounts were not settled and I’m now owing

Accounts not settled and closed I settled my Vodacom contract accounts and followed Vodacom’s early settlement process(send the early settlement letter, copy of id and proof of payment to early settlements) My accounts were not settled and I’m now owing Vodacom R1300. I phoned in to follow up and a consultant advise they will log a dispute to have this matter resolved but till this day no one has called regarding this dispute instead I get calls harassing me that my account is in arrears. Below is the ref for the district has never been attended to: Dear Vodacom Customer: A service ticket with ref number *** has been logged to a support team for investigation. Feedback will be provided within 4 working days. Thank you Vodacom