CJ
Charmaine J
1 reviews | Active since Feb 2013
06 Mar 2019, 07:22
accounts is a royal f up
I've been with vodacom for 12 years and my business line since February just gets suspended cos they don't allocate my payment. I have sent through proof of payment for the January 2019 payment which was made the 4th on the 31st of Jan, 6th of February to ********** yesterday I sent it again to ********** and she confirmed this was received and line will be unblocked and 12 hours later still not unblocked. I need a CEO or someone who is competent to help and unblock this line. it's not the subscribers fault your accounts don't allocate the payment.
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Replies (2)
Vodacom's replyOfficial
06 Mar 2019, 09:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2019, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Mar 2019, 12:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. Kindly note, for all future issues regarding this account, please contact Vodacom Business on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. Kindly note, for all future issues regarding this account, please contact Vodacom Business on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Vodacom's reply06 Mar 2019, 12:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. Kindly note, for all future issues regarding this account, please contact Vodacom Business on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. Kindly note, for all future issues regarding this account, please contact Vodacom Business on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team