1 reviews | Active since Mar 2013
Accounts Disaster
This seems to be the only way thing get things sorted at Vodacom I recieved a sms saying my account is in arrears just 2 seconds after the bank sms got through saying my debit order for vodacom went off. I Have the proof on my bank statement that i did indeed pay the full amount, now everywhere i log in on my vodacom account it says account overdue. Can you please sort this out immediately as its giving me a bad credit report. 2nd Thing is when i upgraded online 2 months ago when the upgrade went through only the first of this month, i did an online upgrade which suppose to be "free" according to the website no admin or upgrade fee or anything... Now i get my statement for October with an upgrade fee charge on it ..... THIS IS UNACCEPTABLE I WANT THIS SORTED TODAY OR CANCEL ALL MY CONTRACTS AND MOVE SOMEWHERE ELSE. IVE HAD ENOUGH!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Kindly be advised that we have processed a credit of R150,00 incl VAT for the upgrade fee charged on your account.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Good day,
Kindly be advised that we have processed a credit of R150,00 incl VAT for the upgrade fee charged on your account.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,