Accounts department useless

<p>Good day SHERYL MOODLEY </p> <p> Since January 2017 this complaint is going on .</p> <p> I want a resolution by Thursday 06/04/2017.</p> <p> Please see all my attachments and have the decency to call me on ********** </p> <p> Regards</p> <p> C Mundell</p> <p> </p> <p> SICK AND TIRED OF THE INCOMPETENCE OF THIS COMPANY </p> <p> </p> <p> </p> <p>FOLLOW EMAIL TRAIL AND MY PREVIOUS COMPLAINTS</p> <p> </p> <p> </p> <p>I AM TRYING TO GET MY ACCOUNT SORTED FROM JANUARY 2017</p> <p> </p> <p> </p> <p>MY NORMAL PREMIUIM IS R353.49 DEBITED AT MONTHEND</p> <p> </p> <p> </p> <p>NOVEMBER 2016 ALL IS IN ORDER</p> <p> </p> <p> </p> <p>DECEMBER 2016 R3886.02 IS DEBITED AND RETURNED DUE TO MY COMPLAINT</p> <p> </p> <p>I THEN ENSURE THAT I GO AND PAY MY MONTHLY PREMIUM OF R354.00 06/01/2017</p> <p> </p> <p> </p> <p>AT END OF FEBRUARY NO DEBIT AND NASTY SMS SAYING THAT MY ACCOUNT HAS BEEN MADE PREPAID NOT BY MY REQUEST</p> <p> </p> <p>YOUR USELESS *********** COMPANY THEN CANCEL MY CONTRACT AND THUS MY ACCOUNT FALLS IN ARREARS.</p> <p> </p> <p>SO I AS THE CLIENT GO AND MAKE A PAYMENT 01/03/2017 OF R708.00 BEING R354.00 THAT WAS NOT DEBITED END OF JANUARY 2017 AND END OF FEBRUARY 2017</p> <p> </p> <p>WHAT DOES YOUR *********** COMPANY GO AND THEN DO 06/03/2017 R261.66 I AM DEBITED FOR ALLEGED ARREARS AND CANCELLATION FEES THAT I NEVER REQUESTED THAT THE CONTRACT BE CANCELLED.</p> <p> </p> <p>SO NOW COME MARCH 2017 YOU ARE PLANNING TO RAISE A DEBIT AGAINST MY ACCOUNT OF R1174.10 ???????????????</p> <p> </p> <p>I HAVE INSTRUCTED MY BANK TO STOP THE DEBIT .</p> <p> </p> <p>MY DEMANDS TODAY ARE </p> <p> </p> <p>I NEED AN ANSWER AS TO WHAT THE DEBIT IS ALLEGEDLY FOR</p> <p> </p> <p>I AM DEMANDING THAT ALL CHARGES THAT YOU PEOPLE HAVE RAISED AGAINST MY VODACOM ACCOUNT THAT YOU HAVE MESSED UP BE REVERSED</p> <p> </p> <p>I WANT AN ANSWER BY 31/03/2017 BEFORE MIDDAY</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Cathy Mundell</p> <p> </p> <p> ********** </p> <p> <br />Important Notice:</p> <p>Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/ disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer. 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This email may relate to or be sent from other members of the Absa Group.</p> <p><br />---------- Forwarded message ----------<br />From: "Mundell, Cathy: Absa" ********** />To: "Mundell, Cathy: Absa" ********** />Cc: <br />Bcc: <br />Date: Wed, 5 Apr 2017 08:22:02 +0000<br />Subject: FW: VODACOM SLIPS<br /> </p> <p> </p> <p>From: MDC ********** <br />Sent: 05 April 2017 10:16 AM<br />To: Mundell, Cathy: Absa<br />Subject: VODACOM SLIPS</p> <p> </p> <p> </p> <p><br />---------- Forwarded message ----------<br />From: "Mundell, Cathy: Absa" ********** />To: "Mundell, Cathy: Absa" ********** />Cc: <br />Bcc: <br />Date: Wed, 5 Apr 2017 08:21:36 +0000<br />Subject: FW: ACCOUNT ********** 0 BEING CANCELLED BY YOUR COMPANY FOR NO REASON<br /> </p> <p> </p> <p>From: Mundell, Cathy: Absa <br />Sent: 01 March 2017 03:27 PM<br />To: ********** />Cc: Cathy Mundell ********** ********** />Subject: ACCOUNT ********** 0 BEING CANCELLED BY YOUR COMPANY FOR NO REASON<br /> </p> <p>Attention Sheryl Moodley</p> <p> </p> <p> </p> <p>I need my account sorted and debit order reinstated</p> <p> </p> <p>I am at wits end with VODACOM.</p> <p> </p> <p>Your company cancelled my contract on cell nr ********** 507 without my permission because you don’t listen to what a client requests.</p> <p> </p> <p>Then I am promised that my account is sorted .</p> <p> </p> <p>But no debit order is put through my account as always has been at 1ST OF MONTH for the past 10 years or more.</p> <p> </p> <p>Then im sent an SMS that my account has been converted to a prepaid account ?</p> <p> </p> <p>I have paid today R708.00 as that is 2 x debit orders that have not been collected.</p> <p> </p> <p>Now this is what I want from Vodacom.</p> <p> </p> <p>1.To get my original contract and ensure that my debit order is reinstated as at end of MARCH 2017.03.01</p> <p>2. To ensure that I NO LONGER RECEIVE SMS advising that I am in ARREARS because of the incompetence of your COMPANY.</p> <p> </p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p>Cathy Mundell</p> <p> </p> <p>011 ********** </p> <p> </p> <p> </p> <p> </p> <p><br />---------- Forwarded message ----------<br />From: "Mundell, Cathy: Absa" ********** />To: "Mundell, Cathy: Absa" ********** />Cc: <br />Bcc: <br />Date: Wed, 1 Mar 2017 13:14:02 +0000<br />Subject: FW:<br /> </p> <p> </p> <p>From: ********** ********** <br />Sent: 01 February 2017 03:17 PM<br />To: Mundell, Cathy: Absa<br />Subject:<br /> </p> <p><br />“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom. co.za/tc/default.html "</p> <p><br />---------- Forwarded message ----------<br />From: "Mundell, Cathy: Absa" ********** />To: "Mundell, Cathy: Absa" ********** />Cc: <br />Bcc: <br />Date: Wed, 1 Mar 2017 13:11:32 +0000<br />Subject: FW: Account Statement Invoice for account number: I ********** </p> <p><br />-----Original Message-----<br />From: Vodacom Service Provider Company. [mailto:CallCenterSupportNorth ********** />Sent: 22 February 2017 07:40 AM<br />To: Mundell, Cathy: Absa<br />Subject: Account Statement Invoice for account number: I ********** </p> <p>Here is your account statement invoice for account number:I ********** ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/ tc/default.html "</p> <p><br />---------- Forwarded message ----------<br />From: "Mundell, Cathy: Absa" ********** />To: "Mundell, Cathy: Absa" ********** />Cc: <br />Bcc: <br />Date: Wed, 1 Mar 2017 13:11:15 +0000<br />Subject: FW: VODACOM DRAMA<br /> </p> <p> </p> <p>From: MDC ********** <br />Sent: 01 March 2017 02:56 PM<br />To: Mundell, Cathy: Absa<br />Subject: VODACOM DRAMA</p> <p> </p> <p> </p> <p><br />---------- Forwarded message ----------<br />From: "Mundell, Cathy: Absa" ********** />To: "Mundell, Cathy: Absa" ********** />Cc: <br />Bcc: <br />Date: Wed, 5 Apr 2017 08:21:18 +0000<br />Subject: FW: EC-0BFD-2QFYYN FW: Account Statement Invoice for account number: I ********** <br /> </p> <p> </p> <p>From: Mundell, Cathy: Absa <br />Sent: 30 March 2017 10:39 AM<br />To: ********** />Cc: ********** ********** ********** />Subject: FW: EC-0BFD-2QFYYN FW: Account Statement Invoice for account number: I ********** <br /> </p> <p>Good day Vodacom</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>SICK AND TIRED OF THE INCOMPETENCE OF THIS COMPANY </p> <p> </p> <p> </p> <p>FOLLOW EMAIL TRAIL AND MY PREVIOUS COMPLAINTS</p> <p> </p> <p> </p> <p>I AM TRYING TO GET MY ACCOUNT SORTED FROM JANUARY 2017</p> <p> </p> <p> </p> <p>MY NORMAL PREMIUIM IS R353.49 DEBITED AT MONTHEND</p> <p> </p> <p> </p> <p>NOVEMBER 2016 ALL IS IN ORDER</p> <p> </p> <p> </p> <p>DECEMBER 2016 R3886.02 IS DEBITED AND RETURNED DUE TO MY COMPLAINT</p> <p> </p> <p>I THEN ENSURE THAT I GO AND PAY MY MONTHLY PREMIUM OF R354.00 06/01/2017</p> <p> </p> <p> </p> <p>AT END OF FEBRUARY NO DEBIT AND NASTY SMS SAYING THAT MY ACCOUNT HAS BEEN MADE PREPAID NOT BY MY REQUEST</p> <p> </p> <p>YOUR USELESS *********** COMPANY THEN CANCEL MY CONTRACT AND THUS MY ACCOUNT FALLS IN ARREARS.</p> <p> </p> <p>SO I AS THE CLIENT GO AND MAKE A PAYMENT 01/03/2017 OF R708.00 BEING R354.00 THAT WAS NOT DEBITED END OF JANUARY 2017 AND END OF FEBRUARY 2017</p> <p> </p> <p>WHAT DOES YOUR *********** COMPANY GO AND THEN DO 06/03/2017 R261.66 I AM DEBITED FOR ALLEGED ARREARS AND CANCELLATION FEES THAT I NEVER REQUESTED THAT THE CONTRACT BE CANCELLED.</p> <p> </p> <p>SO NOW COME MARCH 2017 YOU ARE PLANNING TO RAISE A DEBIT AGAINST MY ACCOUNT OF R1174.10 ???????????????</p> <p> </p> <p>I HAVE INSTRUCTED MY BANK TO STOP THE DEBIT .</p> <p> </p> <p>MY DEMANDS TODAY ARE </p> <p> </p> <p>I NEED AN ANSWER AS TO WHAT THE DEBIT IS ALLEGEDLY FOR</p> <p> </p> <p>I AM DEMANDING THAT ALL CHARGES THAT YOU PEOPLE HAVE RAISED AGAINST MY VODACOM ACCOUNT THAT YOU HAVE MESSED UP BE REVERSED</p> <p> </p> <p>I WANT AN ANSWER BY 31/03/2017 BEFORE MIDDAY</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Cathy Mundell</p> <p> </p> <p> ********** </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: ********** ********** <br />Sent: 01 February 2017 03:19 PM<br />To: Mundell, Cathy: Absa<br />Subject: RE: EC-0BFD-2QFYYN FW: Account Statement Invoice for account number: I ********** <br /> </p> <p>Good day Cathy</p> <p>We have sent you an invoice for the amount that was reversed. This was due to a early cancellation.</p> <p>Kind regards<br />Sheryl Moodley<br />ECLO</p> <p> </p> <p> </p> <p>-----Original Message-----<br />From: Mundell, Cathy: Absa<br />Sent: Wed Feb 1 10:44:06 GMT+0 ********** <br />To: ********** ********** ********** ********** <br />Subject: FW: Account Statement Invoice for account number: I ********** </p> <p>Good day Sheryl</p> <p><br />As per statement attached</p> <p>1. THE debit order that was raised against my account R3886.02 was returned as I had requested that the contract for the incorrect WIFI be cancelled.</p> <p>2. 04/01/2017 I went and paid my account R354.00</p> <p>3. I am not in arrears and want account reinstated for debit order to run correctly .</p> <p>4.Please advise what that r100.00 05/01/17 is for?</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p> <p><br />2017/01/24 CRN CNI35902 CNI35902 R-718.50 R0.00<br />2017/01/12 INV H4-25BRJ ********** 06 R338.72 R718.50<br />2017/01/05 INV SE ********** 4 SE ********** 4 R100.00 R379.78<br />2017/01/04 CSH SCU ********** ********** 861 R3886.02 R279.78<br />2017/01/04 CSH SCM394/001 I ********** R-354.00 R-3606.24<br />2017/01/01 INV H4-1ZV65 ********** 48 R78.99 R-3252.24<br />2017/01/01 INV H4-22KFA Combined R528.99 R-3331.23<br />2016/12/30 CSH SCZ502 ********** 26861 R-3886.02 R-3860.2</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />Dear Cathy</p> <p>Trust you well.</p> <p>We have sent you an updated statement with the credits reflecting.<br />The outstanding amount is due to a return debit order in December 2016</p> <p>Kindly settle and send u proof of payment in order to request the lines to be unlocked.</p> <p>Regards<br />Sheryl Moodley<br />ECLO</p>