Accounts department ***** up - Profile Status now Default on credit report

<p>On the 22nd July 2016 I walked into Vodacom shop in Canal walk to apply for a 24 mnth contact as I had a previous contract with them which ended in October 2015 and requested them to close the account as I do not want an upgrade. They confirmed they closed it verbally.</p> <p> </p> <p>During the course of the day on the 22nd July 2015 I received an sms stating your application has been approved and I went in to the shop to get the deal I wanted as the sms said my application was successful. However upon entering the store and spoke to the consultant who assist me with my application he informed me I qualify for a sim contract as Vodacom cannot provide me with a device contract (they will not finance the device). </p> <p> </p> <p>I queried the whole situation and the consultant informed me it states on my profile by Vodacom I am a bad payer. He then suggested me to contact Experian for my credit status and credit report which I did and the consultant of Experian told me my name is clear and emailed the report to me. Upon receiving the credit report it showed that my status on Vodacom is still active and a balance of R916 is reflecting with no installment. I immediately took it in to the Vodacom store which they uploaded to the accounts department.</p> <p> </p> <p>I had numerous occasions running up and down to the Vodacom store and calling their accounts to department. On Friday the 5th August I went back to the Vodacom store which the sales consultant called their accounts department and we both spoke to Sifiso who I verified my details to and explained the situation. The sales consultant then took over the call and I could hear the conversation between the two of them stating that the problem is on their accounts side and they will rectify the situation and email me confirmation with regards to my profile status on their side.</p> <p> </p> <p>Till today I am still waiting on the email and I also spoke to another person in accounts this morning saying they have rectified the situation, however when I entered the Vodacom store this morning after the call to the accounts department the sales consultant confirmed that nothing is reflecting on my profile on their side and it might be they never did anything. Also I app**** for a package deal on the 22nd and due to them being negligent they informed me should this matter be cleared I can’t get the deal which I think it’s unfair as the issue was on their side and not mine. Also I mentioned to the sales consultant I will go to another provider to get a contract which the consultant informed me due to my profile stating bad payer I will not be able to get a contract by another provider.</p> <p> </p> <p>I am tired of running around like a headless chicken trying to clear my name and getting a contract at Vodacom.</p>