Accounts department terrible

<p> </p> <p>From: Van der Schyf Zelda (Northcliff Auto) <br /> Sent: 22 June 2017 10:06 AM<br /> To: ********** ********** ********** /> Subject: FW: Account</p> <p> </p> <p> </p> <p> </p> <p>From: Van der Schyf Zelda (Northcliff Auto) <br /> Sent: 22 June 2017 09:40 AM<br /> To: ********** ********** /> Subject: FW: Account</p> <p> </p> <p>This is my last e-mail as I have been e-mailing Vodacom customer care and accounts department and no one has gotten back to me.</p> <p> </p> <p>I am posting all the mail on hello peter</p> <p> </p> <p>Plus due to all of this that my line is suspended sill I expect to have a R0 balance come end July</p> <p> </p> <p>From: Van der Schyf Zelda (Northcliff Auto) <br /> Sent: 21 June 2017 02:09 PM<br /> To: ********** ********** /> Subject: FW: Account</p> <p> </p> <p>Please see e-mail’s below As you can see I have tried to get some to call me and after a number of unsuccessful attempts it is now on you as Vodacom to get in contact with me as if have tried</p> <p>and had no response from Vodacom after a week</p> <p> </p> <p>From: Van der Schyf Zelda (Northcliff Auto) <br /> Sent: 21 June 2017 10:22 AM<br /> To: ********** ********** /> Subject: FW: Account</p> <p> </p> <p>I have still not jet gotten a call an I tried 1946 yesterday again and was unable to get through.</p> <p> </p> <p>That is also way I am sending the e-mail that it cannot be said that I have not tried to get in contact with Vodacom to resolve the problem with may acc</p> <p> </p> <p>From: Van der Schyf Zelda (Northcliff Auto) <br /> Sent: 20 June 2017 01:50 PM<br /> To: ********** ********** /> Subject: FW: Account</p> <p> </p> <p>Please see e-mail below as I still have not had a call regarding my account and my line has been suspended</p> <p> </p> <p>From: Van der Schyf Zelda (Northcliff Auto) <br /> Sent: 20 June 2017 10:54 AM<br /> To: ********** ********** /> Subject: FW: Account</p> <p> </p> <p>Please see e-mail below</p> <p> </p> <p>Thank you</p> <p> </p> <p>From: Van der Schyf Zelda (Northcliff Auto) <br /> Sent: 15 June 2017 02:48 PM<br /> To: ********** /> Subject: Account</p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>To whom it may concern.</p> <p>I am wright this letter in faith that someone can be of assistant to me to come to a conclusion.</p> <p>I did an upgrade (called 1959) with Vodacom in May the migration started the 1st of Junie</p> <p>Only after I was trying to sort something else out regarding the migration and upgrade did it come out that my acc has fallen behind in payment. Never was I told when I started the upgrade process did any consulted inform me not even Lindewe Mdluli or her team leader Kabelo (midrand upgrade dep) that assisted me did not tell me anything.</p> <p>Then all of a sudden I got a sms informing me about my account being behind.</p> <p> </p> <p>And within less than 24 hour not even giving me a chans to call and find out what was happening my line got suspended</p> <p>Within 24 hours I called to find out what was happen for the must be a mistake from my subscription is only supposed to about R700 with the 10% discount I got approved by Kabelo (midrand upgrade dep) to compensate for me not receiving the S8 changing kit with my upgrade.</p> <p> </p> <p>I am a were that at time I did make EFT payment after my debit order but the last time I ask that it must be re-instated which to my understanding was done. So I according to me the debit order was re-instated and the payments went through. For I have not received any communication from you or my bank stating that there was a problem and that my account has fallen behind in payment.</p> <p>You normally notify me via a call or via sms when a payment has not been made.</p> <p>So I who’d like to be assisted to find a common ground to resolve But please understand that</p> <p> </p> <p>That I am referring to the Fix’s 200 part of my account before I did the upgrade</p> <p>NOT THE RED SELECT PLUS PACKIGES I AM ON NOW!! But I just who’d like to confirm ever thing is correct on my acc moving forward and as it sand now my debit order should be in place again.</p> <p>After I call the last time</p> <p> </p> <p>So please if someone can get in contact with me that I can get my account to a R0 balance moving forward in the new month</p> <p>Please also find the most resent communicate from Vodacom only after my last call where I stated that there was no previse communication/ notification for Vodacom</p> <p> </p> <p> </p>