Accounts Department mistake causes a huge loss to client.

Accounts Departmen is messing up and causin huge finnacial loss to clients. Statements recieve states credit my vodacom account is in credit and then without any correction or apology if a mistake was made my account i as a client recieved any email or letter I get debitted R5000 of the month of May and then when question I recieved answers that dont make any sense. If I was in credit how did my account land in arrears if incorrect statements was sent why was this not rectified. Vodacom is charging clients incorrectly then it becomes the clients fault including our credit profile get effected. Bank account incurred fees then credit score drops
Our vodacom.profile get effected as well. I.will be canceling my contracts since every month there is an issue with.vodaxom.and due to this incorrect billing or mistakes or wrongful debit that keeps taking place. This is placing me under stress causing me health issues vodacom is not a good company to have your contacts with. After so many years close to 25 years this has been happening from.last year and this is causing unnecessary aniexty and stress n making my credit profile bad. Not a happy client.