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r.e.leroux r.e.leroux

1 reviews | Active since Jun 2016

16 Nov 2016, 14:58

Accounts Department Disputes Unresolved and Recurring

<p>I have had a problem with the accounts department and CEO assistants department of Vodacom. They have for the last 3 Month incorrectly billed me many times. Team leaders of call centers are never available and call center staff do not resolve issues.</p> <p> </p> <p>When contacting the CEO office for the second time in 3 Months Angela Rajcoomar advised me that the CEO does not have time for these issues and that the matter will be escalated. This is exactly what Gibralter Takhura told me 3 Months ago.</p> <p> </p> <p>Vodacom is expecting me as a client to pay every month, however they do not resolve customer issues. I find it very unprofessional that Angela and Tiago Mohlopi cannot give me answers or an estimation on when the call centers will have team leaders that are available for clients to talk to and that the CEO is "too busy" to help clients phoning his office for assistance.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team